DPG Media: Pioneering Employee Service with Zendesk

DPG Media is a leading international media group with operations primarily in Belgium, the Netherlands, and Denmark.

DPG Media: A Media Powerhouse

Diverse Portfolio

80+ media brands across markets.

Massive Reach

15 million daily viewers, readers, listeners.

Strong Presence

Reaches 9/10 Flemish people daily.

Workforce

As of 2023, DPG Media had 5,715 employees

Our Partnership

1

First Customer Award

Our first customer back in 2012.

2

Facilities Focus

Implemented Zendesk for central facilities helpdesk.

3

Expanding Horizons

Other departments adopting Zendesk, HR exploring options.

Zendesk Solution Ambitions

Efficiency Boost

Automation for sorting tickets, facilitating collaboration.

Service Quality

Better content control, monitor outstanding tickets.

Enhanced UX

Flexible, intuitive navigation for users.

Continuous Improvement

In-depth reporting, SLA monitoring.

DPG Media's Zendesk Implementation

Suite Enterprise

Advanced AI Add-on, 28 agents.

Sweethawk Apps

Enhanced functionality and customization.

Messaging First

QR code scanning for easy access.

Expansion

BENE, exploring Denmark market.

Cross-Department Adoption

1

Facilities

Pioneering Zendesk use case.

2

Customer Service

Adopted Zendesk following facilities success.

3

HR

Exploring Zendesk implementation.

Customer Story

Zendesk

DPG Media keeps employees and audiences happy with Zendesk

To ensure a smooth customer experience both for DPG Media’s employees and its media consumers, the company works with Zendesk.

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DPG Media (EX) | Premium Plus

DPG Media verhoogt tevredenheid medewerkers dankzij Premium Plus​

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