DPG Media: Pioneering Employee Service with Zendesk
DPG Media is a leading international media group with operations primarily in Belgium, the Netherlands, and Denmark.

Only for internal use!
DPG Media: A Media Powerhouse
Diverse Portfolio
80+ media brands across markets.
Massive Reach
15 million daily viewers, readers, listeners.
Strong Presence
Reaches 9/10 Flemish people daily.
Workforce
As of 2023, DPG Media had 5,715 employees
Our Partnership

1

First Customer Award
Our first customer back in 2012.

2

Facilities Focus
Implemented Zendesk for central facilities helpdesk.

3

Expanding Horizons
Other departments adopting Zendesk, HR exploring options.
Zendesk Solution Ambitions
Efficiency Boost
Automation for sorting tickets, facilitating collaboration.
Service Quality
Better content control, monitor outstanding tickets.
Enhanced UX
Flexible, intuitive navigation for users.
Continuous Improvement
In-depth reporting, SLA monitoring.
DPG Media's Zendesk Implementation
Suite Enterprise
Advanced AI Add-on, 28 agents.
Sweethawk Apps
Enhanced functionality and customization.
Messaging First
QR code scanning for easy access.
Expansion
BENE, exploring Denmark market.
Cross-Department Adoption
1
Facilities
Pioneering Zendesk use case.
2
Customer Service
Adopted Zendesk following facilities success.
3
HR
Exploring Zendesk implementation.
Customer Story

Zendesk

DPG Media keeps employees and audiences happy with Zendesk

To ensure a smooth customer experience both for DPG Media’s employees and its media consumers, the company works with Zendesk.

Premium Plus

DPG Media (EX) | Premium Plus

DPG Media verhoogt tevredenheid medewerkers dankzij Premium Plus​

DEMO TIME